Shipping Policy

SHIPPING POLICY

WHICH COUNTRIES DO YOU SHIP TO?
At the moment, we only ship to the United States. For international orders, please contact us: bejolly@jollyidentity.com
IS SHIPPING FREE?

Shipping is FREE on most items. On some items, we have Free Shipping over $100.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has the items available. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

Orders are processed within three to five business days! Due to the popularity of our offers, please allow an estimated 7 to 20 business days for your order to arrive (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.